As our products are produced in batches, there may be small differences between the items received by buyers and the pictures. Due to the light, there may be color difference between the picture and the real object, all subject to the actual object.
We accept customized products,Specific customization details can be contacted via eBay.
CUSTOMIZEDCENTER
Headstocksarenotpicturedperourpolicy.CustomHeadstocksareavailableuponrequestfromourfactoryCustomShop.Contactusfordetails.Allcustomizedproductsarenon-returnable.
CUSTOMSDUTY
Ourpricingdoesnotincludecustomsduties.Weprovideaninvoicewithaverylowvalue,allowingyoutopaylittleornocustomsduties.Pleaseconsultyourlocalcustomsbeforepurchasingourproducts.If,forsomereason,youdonotwanttopaythecustomsandsendtheguitarbacktous,youwillneedtopay$100USDinshippingcosts.
SHIPPING
Goods shipped from the US generally arrive in 1-10 days.
WeshipbyUSPSandChinaPostandwillprovideatrackingnumbersoyoucanconvenientlymonitortheshippingprogressonit`swebsite.
PACKING
WeuseCartonPackagingforallofourorders.OurshippingpacksaredesignedforInternationalShipping,Can guarantee that the items will not be damaged during transportation.
GUARANTEE
Wetesteveryguitar(suchasbuzzing,soundtest,workmanship)beforeitisshippedinordertoensurefactoryapprovedcondition.WithInternationalShippingtakingapprox1-5weeks,strings,tuning,etcmayneedreadjustments.Ifyouhaveaproblem,orarenothappywithourguitar,pleaseletusknowimmediatelywhenyoureceiveit.Wewilltellyouhowtomaketheseadjustments.
RETURNPOLICY
Whatifthereisaproblemwithmyorder?
If there is a problem with your order, please inform us as soon as possible, and our staff will solve it for you. Our responsibility is to provide the best service for our customers.
WhatifIreceiveadefectiveproduct?
Wewillofferyouafullrefundonlyiftheitemyoureceivedisbrokenordefective.Pleasereturnitwithin3daysafteryoureceivedit,intheoriginalorapprovedpackaging.Afterwereceivetheitem,wewillgiveyouaFull-RefundorExchange.Buyerisresponsibleforreturnshippingcosts.Ifyouwanttoreplaceit,wewillsendanewonetoyouandthenforwardashippinglabel.Formissingorreplacementparts(fromtheoriginalorder),wewillshipthemtoyou.PleasereadtheRETURNPOLICYbeforeyouorder.
What if yourpurchasedidntworkoutforyou?
Weresorryyourpurchasedidntworkoutforyou.Tomakeareturn.pleasechecktheorderandopenthereturncasewillbefine.
PleasewritetheItemofnumberontheshippinglabelandNOTontheproductboxitself.
Itemsmustbereturnedintheconditiontheywerereceived,includingallaccessories,documentation,andpackagingmaterials.
Ifyourpackagewasoriginallyshippeddouble-boxed,pleasereturntheunit(s)double-boxed.
TheproductshouldbepackedintheoriginalproductboxwiththeUPCcodesintact.
Whenrepackingtheproductbox,avoidusingducttapeorotheradhesivesthatcanleavearesidue.
Pleaseuseashippingmethodthatcanbetracked,suchasFedExorUPSorUSPS
Werecommendthatyouinsureyourpackagewhenshippingbacktouswhenpurchasingyourownshippinglabels.Sometimesthingsgetdamagedenroute,andifthathappens,wewantyoutobecovered.
FEEDBACK
Thankyou,toall,foryourgreatcommentsandfeedback.
(A)Whenyouaresatisfiedwithyourpurchase,wesincerelyhopethatyouwillgiveusapositivefeedback.
Again,wewillgiveyoupositivefeedback.
(B)Ifyouaredissatisfiedwithyourpurchase,pleasecontactuspriortosubmittinganeutralornegativefeedback.
Wewillrespondtoyouwithin24hoursandworkwithyouuntilyouaresatisfied.
Thank you very much for your coming. I wish you a good shopping！
