KIT CHAINE soldes DE DISTRIBUTION 21-0328 POUR VW PASSAT/B5/Berline/Wagon/B5.5 NEUF/BEETLE GOLF/IV

Shipping price is mentioned in a description of every item. Due to the situation in the world, the shipping companies may arise the costs of their services. We always try to cover all extra expenses, but sometimes we can contact you regarding additional payment for the shipping.

We dispatch Monday - Friday

We aim to pack and dispatch goods as soon as possible. However, due to busy times, your parcel could be dispatched within 2-3 working days.

Dear Buyers,

All shipments are subject to certain duties and taxes. Therefore, before completing your purchase, make sure you provide the correct contact details (telephone number and email address) as couriers or local customs will need to contact you for customs formalities and other customs procedures.

Also, we recommend that you check your incoming emails after completing your purchase, as they may contain important information about your shipment and customs procedures.

Our courier companies have advised us that if incorrect contact information is provided on the order details, they will not be able to change it or resend it to the customs, so your purchase will be destroyed. Please make sure to provide a valid contact phone number and email address.

By placing an international order, you are agreeing to the terms outlined below:

• - Import duties, taxes, and charges are not included in the item price or shipping cost. All extra charges are the buyers responsibility.
• - Please check with your countrys customs office to determine what these additional costs will be prior to buying.
• - If you will refuse a package or will not pay import charges and parcel will be returned to us as Unclaimed or for any other reason parcel will be returned to us, you will be responsible for all return / resend P&P charges.

Your satisfaction is our primary concern

We are guaranteed about our products, but in case it does not match your vehicle, you will have 30 days to return it. Though, all items must be in its original condition - not installed, not unpacked from packets (especially vacuum packages) and with all tags and labels attached, otherwise refund will not be issued, and item will be destroyed.

Any return must be notified to us and returned by recorded post within 30 days of receiving.

PLEASE NOTE:

• •When filling a return declaration form, please make sure to indicate an exact description and exact price of each returned item, otherwise return will not be cleared by customs and it will be returned to you, as it will not match an original invoice which will be sent to customs from your order page.
• •All returned goods must be returned from the same address as it was sent to and senders name should be the same as specified at the checkout. Otherwise, a refund will not be issued, as it will be no possibility to clear the parcel at customs.
• •Items carrying manufacturers seal/sticker must be returned just like it was sold originally: with this seal/sticker attached. If this seal/sticker is missing or broken, we remain the right to refuse taking back and to refund for such item, since its no longer considered as original and authentic piece purchased from our shop.
• •Returns should be packed in outer shipping carton to avoid defacing the original box/packing of the product.
• •We do not accept to cover return shipping cost using reasons: doesnt fit, doesnt match description or photos, doesnt work or defective, if before purchase you do not ask us to check item compatibility by sending car VIN (chassis number).

We will only refund the original cost of the items price and we will not refund any postage costs unless the problem was caused by us.

Responsibility

The cost of returning the item to us is your liability. The item is your responsibility until it reaches us. We recommend that you send the parcel using a tracked delivery service. We cannot refund payment for returned items if they are lost in the post and not trackable or parcel is still at customs.

We will issue a refund within 5 working days of receiving the item back. Kindly remind that we need a time to check the items condition and test them.

• - We make sure that you get what you buy
• - We always do our best to make you glad and satisfied of buying with us.
• - If for any reason you are dissatisfied with your purchase or before leaving neutral or negative feedback, please contact us via eBay messages and our customer service will try to resolve any issues with your purchase.
• - Therefore, if you have any queries, please do not hesitate to contact us, as we are here to help.
• - Also, we will appreciate if you could leave 5-star ratings and positive feedback for all received orders. It is very important for us to give a 5-star service to our valuable customers and receive positive feedback from you.
• - We know, that our customers are the best buyers, so once we have received your order, a positive feedback will be automatically sent to you. Please let us to know if you have not received our feedback, we will do that manually.